Careers

Experience: 9 – 12 Years

Requirements:

• Knowledge of HTML, CSS, JavaScript, RxJS, and UI/UX design.
• Experience with Node.js.
• Good knowledge of writing test cases.

Responsibilities:

• Develop reusable Helm charts, pipelines, and templates for deployment in both dedicated and shared customer environments.
• Build and maintain containerized deployments of software across Kubernetes platforms (AKS, EKS, GKE, OpenShift).
• Implement Kubernetes best practices and keep cluster configurations aligned with industry standards.
• Design and manage SaaS environments, including Single-Tenant Dedicated Clusters, Single-Tenant Shared Clusters, and Multi-Tenant Shared Clusters.
• Deploy across cloud platforms such as AWS, Azure, and GCP with a focus on security and scalability.
• Drive cost optimization through efficient resource provisioning, autoscaling, and usage monitoring across cloud and Kubernetes environments.

Experience: 3 – 6 Years

Requirements:

• Expert-level experience with Kubernetes and Helm — strong proficiency in deployment and orchestration.
• Hands-on experience with cloud deployments on AWS, Azure, GCP, or OpenShift.
• Skilled in scripting using Shell, Python, or Groovy for automation.
• Solid understanding of production support practices, with the ability to investigate issues across logs, metrics, and events.
• Strong approach to creating and maintaining technical documentation, SOPs, and knowledge base content.

Responsibilities:

• Manage and deploy containerized applications using Kubernetes and Helm across cloud and on-premises clusters.
• Operate and support infrastructure on AWS, Azure, GCP, or OpenShift, including network, compute, and storage layers.
• Develop and maintain scripts (Shell, Python, etc.) to automate routine operational tasks.
• Own and troubleshoot production issues, collaborate with engineering teams to ensure system stability, and drive incident root cause analysis and resolution.
• Maintain and improve documentation for infrastructure, deployments, runbooks, and operational procedures.
• Contribute to monitoring, alerting, and dashboards to ensure visibility into platform health and performance.
• Participate in on-call rotations, production releases, and infrastructure upgrades.

Experience: 3 – 6 Years

Requirements:

• Strong scripting knowledge in Java, Python, and JavaScript.
• Hands-on experience with Selenium, TestNG/JUnit, or Cypress.
• Familiarity with REST APIs, JSON/XML, and database validation using SQL.
• Knowledge of Git and Maven/Gradle.
• Strong debugging, analytical, and communication skills.

Responsibilities:

• Design, develop, and maintain automation frameworks using Selenium (Java/Python), Cypress, or Playwright.
• Implement API testing using REST-assured or Postman.
• Integrate test automation into CI/CD pipelines such as Jenkins, GitHub Actions, or GitLab CI.
• Use AI-based tools (e.g., Testim, Mabl, Functionize, or TestSigma) for smart test creation, visual validation, and self-healing test maintenance.
• Leverage AI/ML analytics for defect prediction, test impact analysis, and optimization of test coverage.
• Collaborate with developers, QA leads, and product owners to refine test scenarios.
• Participate in sprint planning, backlog grooming, and daily standups in an Agile environment.
• Maintain test documentation, test cases, and detailed execution reports using ExtentReports or Allure.
• Perform manual testing when required to validate automation gaps.

Experience: 3 – 6 Years

Requirements:

• 3–6 years of Customer Success or Account Management experience in a B2B SaaS environment.
• Demonstrated experience managing Enterprise or Mid-Market technical accounts.
• Proven ability to coordinate cross-functional teams (Engineering, Product, Support, Sales) in a client-facing role.
• Experience managing escalations and owning P0/P1 incident response end-to-end.
• Strong written and verbal communication skills, with the ability to translate technical updates into clear, professional client communication.
• Experience conducting QBRs, health check calls, and renewal conversations.

Responsibilities:
Client Management — Reactive

• Acknowledge client issues within 1 business hour (P0) to 2 business days (P3), per severity SLA.
• Investigate issues in Freshdesk; ensure tickets are created, classified, and tracked to resolution.
• Deliver consolidated client updates combining Support and Engineering input, avoiding raw technical jargon.
• For P0/P1 issues, provide written RCA summaries to clients within 5 business days of resolution.
• Ensure no ticket remains stale beyond 48 hours without a documented status update.

Client Management — Proactive

• Conduct monthly health check calls to review environment health, rule execution trends, and upcoming needs.
• Lead Quarterly Business Reviews (QBRs) covering usage metrics, resolved issues, roadmap features, and satisfaction.
• Deliver feature announcements for new capabilities relevant to each client’s use case.
• Initiate release readiness outreach before every major platform release and confirm deployment windows with clients.
• Follow up 1–2 weeks after every P0/P1 resolution to confirm stability and share preventive measures.
• Initiate renewal conversations 90 days in advance and coordinate with Sales/Account Management on risk factors.

Experience: 5 – 8 Years

Requirements:

• 5–8 years of Customer Success or Account Management experience in a B2B SaaS environment.
• Demonstrated experience managing Enterprise or Mid-Market technical accounts.
• Proven ability to coordinate cross-functional teams (Engineering, Product, Support, Sales) in a client-facing role.
• Experience managing escalations and owning P0/P1 incident response end-to-end.
• Strong written and verbal communication skills, with the ability to translate technical updates into clear, professional client communication.
• Experience conducting QBRs, health check calls, and renewal conversations.
• Comfortable working with ticketing systems such as Freshdesk, Jira, or equivalent as a core operational tool.
• Ability to manage multiple accounts simultaneously with competing priorities.

Responsibilities:
Client Management — Proactive

• Conduct monthly health check calls to review environment health, rule execution trends, and upcoming needs.
• Lead Quarterly Business Reviews (QBRs) covering usage metrics, resolved issues, roadmap features, and customer satisfaction.
• Deliver feature announcements for new iceDQ capabilities relevant to each client’s use case.
• Initiate release readiness outreach before every major platform release and confirm deployment windows with clients.
• Follow up 1–2 weeks after every P0/P1 resolution to confirm stability and share preventive measures.
• Initiate renewal conversations 90 days in advance and coordinate with Sales/Account Management on risk factors.

Internal Coordination

• Engage Product Engineering for performance issues, scalability concerns, security requirements, and RCA requests.
• Submit feature requests to Product Owners with full client context, including business justification, priority, and competitive context.
• Participate in stand-up meetings with Support, Solutions, and Engineering teams.
• Conduct daily morning reviews of new tickets, SLA thresholds, and client responses requiring action.
• Attend bi-weekly Product Owner check-ins and monthly Client Health Reviews with CS Lead and Sales/Account Management.

Reporting & Documentation

• Maintain up-to-date client files capturing business context, technical architecture, pain points, and expansion opportunities.
• Deliver weekly client health status reports (Healthy, At Risk, Critical) to Sales/Account Management during weekly connects.
• Document all client interactions, issue updates, and action items in Freshdesk and internal trackers.
• Track and report portfolio-level trends at monthly Client Health Reviews.

Experience: 3 – 6 Years

Requirements:

• SQL and PL/SQL.
• Experience with Oracle RAC, SQL Server, or MySQL.
• Understanding of data management, including permissions, recovery, security, and monitoring.
• Understanding of data and schema standards and concepts.
• Understanding of virtualization tools such as VirtualBox and VMware.
• Knowledge of Linux/UNIX commands.
• Basic knowledge of ETL and reporting tools.
• Knowledge of Git version control.
• Knowledge of CI/CD tools such as Jenkins, Bamboo, etc.

Responsibilities:

• Assist with schema design, code review, and SQL query tuning.
• Install, tune, implement, and upgrade DBMS installations.
• Write and deploy SQL patches.
• Upgrade and improve application schema and data upgrades.
• Proactively and regularly make recommendations for system improvements.
• Stay updated with the latest tools, applications, and industry standards used for database development.